Frequently Asked Questions
I’ve updated my app and my previous in-app purchase doesn’t work anymore.
To restore your previous purchase go to Settings -> Restore Purchases -> Restore. Then restart your iPhone or iPad to ensure the purchase is fully restored.
I got a new iPhone/iPad. How do I restore my previous In-App Purchases or Subsciption?
To restore your previous purchase open the app on the new device and go to Settings -> Restore Purchases -> Restore. Then restart your iPhone or iPad to ensure the purchase is fully restored.
Can I use the app on multiple devices (i.e both iPhone and iPad)?
Yes, after downloading the app onto your other device. Open the App, go to Settings -> Restore Purchases -> Restore. Then restart your iPhone or iPad to ensure the purchase is fully restored. Both devices must have the same Apple ID.
What does the “Auto Play” control do?
This control causes the app to begin playing the last selected sound or mix immediately when you open the app.
Why does the app stop playing after an hour?
The Free version of the App limits play to one hour at a time. You can subscribe to Premium to unlock continuous play or set a timer for up to 12 hours.
I upgraded to Premium but the features are not activated?
Ensure you are connected to the internet via wi-fi. Restart your phone. Open the App, go the Settings -> Restore Purchases -> Restore. Restart your device.
Does the app work offline or in Airplane mode?
Yes. The app will play sounds offline or in Airplane mode. If you want to use AirPlay to play over an external speaker you will need to enable Wi-Fi. Alternatively, the App will play over Bluetooth.
Does the app play in the background?
Yes. The app will continue playing sounds while in the background and turn itself off when the timer expires (unless you are in continuous play mode).
What happens when I receive a phone call while the app is playing?
If you receive a phone call, the app will pause the sounds and it will resume playing them after the phone call has ended.
How can I prevent alerts, notifications, emails, text messages or phone calls from interrupting the audio playback?
There are three options to help silence the beeps and squeaks of your phone’s notifications.
- Silence your ringer. On iPhone, toggle the physical switch to vibrate. On iPad, press the Mute icon from the Control Center.
- Enable Do Not Disturb.
- Enable Airplane Mode.
How does the oscillator effect work?
It pans the sounds back and forth by shifting the balance between the left and right speakers (similar to the sound of a desk fan oscillating left and right). The oscillator feature is limited to the first 10 minutes of play on the Free version. Upgrade to Premium to remove the 10 minute limit.
How does the fader effect work?
The fader causes the sound volume to gradually fade out to zero. In the free version you can set the fader for up to one minute. Upgrade to Premium to set the fader for up to one hour. When in continuous play mode, the fader has no effect.
How does the mix feature work?
You can combine up to ten sounds to create your own unique sound mix (limited to two sounds in the free version). From the Sounds tab, press the circle on the right hand side of sound(s) you want to add to your mix. Go to the Mix tab and use the slider to adjust the volume of each sound. Press “Play Mix”. Note that while playing a mix with more than one sound, the Oscillator feature will not work.
How can I cancel my Premium Subsciption?
Follow the instructions at https://support.apple.com/en-us/HT202039 to cancel your subscription at least 24 hours prior to the renewal date.
Note that many of the sounds and features will continue to work even after the subscription has ended.
If you like the app but do not like subscriptions please consider purchasing our paid up front version of the app “Deep Sleep Sounds - Pro”. It contains many of the most popular sounds and features.
You may also like our simplified “Deep Sleep Fan for Bedtime” app which contains two soothing fan sounds.
The best way to reach us is from within the app. Navigate to Settings and press Email Us. Please allow us 24 hours to respond. You may also use our contact form here.