Support – White Noise and Deep Sleep Sounds

Frequently Asked Questions

What does the “Auto Play” control do?

This setting causes the app to begin playing the last selected sound immediately when you open the app.

Why does the app stop playing after an hour?

The Free version of the App limits play to one hour at a time.  You can make an In-App Purchase to unlock continuous play or set a timer for up to 12 hours.

I got a new iPhone/iPad.  How do I restore my previous In-App Purchase?

In the App, go the Settings, In-App Purchases.  Scroll down and press “Restore Purchases”.

Can I use the app on both my iPhone and iPad?

Yes, after downloading the app onto your second device. Open the App, go the Settings, In-App Purchases.  Scroll down and press “Restore Purchases”.

I upgraded by purchasing an In-App Purchase but the features are not activated?

Insure you are connected to the internet via wi-fi.  Restart your phone.  Open the App, go the Settings, In-App Purchases.  Scroll down and press “Restore Purchases”.

Does the app work offline?

Yes.  The app will play sounds offline or in Airplane mode.  If you want to use AirPlay to play over an external speaker you will need a connection to the same network as the AirPlay device.  Alternatively, the App will play over Bluetooth.

Does the app play in the background?

Yes.  The app will continue playing sounds while in the background and turn itself off when the timer expires (unless you are in continuous play mode).

What happens when I receive a phone call while the app is playing?

If you receive a phone call, the app will pause the sounds and it will resume playing them after the phone call has ended.

How can I prevent alerts, notifications, emails, text messages or phone calls from interrupting the audio playback?

There are three options to help silence the beeps and squeaks of your phone’s notifications.

1. Silence your ringer.  On iPhone, toggle the physical switch to vibrate.  On iPad, press the Mute icon from the Control Center.
2. Enable Do Not Disturb.
3. Enable Airplane Mode.

How does the oscillator effect work?

It pans the sounds back and forth by shifting the balance between the left and right speakers (similar to the sound of a desk fan oscillating left and right).  The oscillator feature is limited to the first 10 minutes of play on the Free version.  An In-App Purchase will remove the 10 minute limit.

How does the fader effect work?

The fader causes the sound volume to gradually fade out to zero.  In the free version you can set the fader for up to one minute.  An In-App Purchase will allow you to set the fader for up to one hour.  When in continuous play mode, the fader has no effect.

Is the In-App Purchase a subscription or one time purchase?

It is a one time purchase that will give you lifetime access to the In-App Purchase content across all of your devices including iPhone, iPad and iPod.  To retrieve the In-App Purchase on a different device use the restore button at the bottom of the In-App Purchase screen.

Does the app work with Family Sharing?

Per Apple, In-App purchases do not work with Family Sharing.  However, paid up front apps do work.  If you would like to take advantage of Family Sharing for Deep Sleep Sounds, purchase Deep Sleep Sounds – Pro from the App Store.

How can I contact you?

Use our contact form here or from within the app navigate to Settings, and scroll down to the bottom and select Email Us.