How to request a refund from the App Store for an iOS App or In-App Purchase

You can request a refund of an iOS App or In-App Purchase from your computer or directly from your iPhone or iPad by following the steps below:

1. Go to Apple’s “Report a Problem” page at https://reportaproblem.apple.com/
   • You can also go directly to the app’s report a problem page by pressing the “Report a Problem” link from the email receipt with the subject “Your receipt from Apple.” and a sender of Apple <[email protected]>.
2. Enter your Apple ID and password when prompted.
3. From the Purchases -> Apps tab, locate the app and press the “Report a Problem” button.
4. Select the appropriate problem from the drop down menu and enter a description.
5. You should hear back from Apple within a couple of days to a week with your refund.

• If you recently made the purchase, it may not have finished processing. In that case you may have to wait up to 5 business days for the transaction to complete before you can request a refund.

Note: Individual app developers cannot refund you purchase.  Purchases and refunds are all handled through Apple’s payment system.  However, if you have a problem with the app you should contact the developer first as they may be able to help fix the issue.

 

Reference: https://support.apple.com/en-us/HT204084