Support – Deep Sleep Fan

Frequently Asked Questions

Why does the app stop playing after an hour?

The Free version of the App limits play to one hour at a time.  Use the in-app purchase of “Deep Sleeper Package” or “Continuous Play Duration” to allow you to set a timer for up to 12 hours.  You can also choose to play continuously until manually stopped.

Does the app work offline?

Yes.  The app will play sounds offline or in Airplane mode.  If you want to use AirPlay to play over an external speaker you will need a connection to the same network as the AirPlay device.  Alternatively, the App will play over Bluetooth.

Does the app play in the background?

Yes.  The app will continue playing sounds while in the background and turn itself off when the timer expires (unless you are in continuous play mode).

What does the “Play on launch” setting do?

This setting causes the app to begin playing the fan at the last selected speed immediately when you open the app.

What happens when I receive a phone call while the app is playing?

If you receive a phone call, the app will pause the sounds and it will resume playing them after the phone call has ended.

How can I prevent alerts, notifications, emails, text messages or phone calls from interrupting the audio playback?

There are three options to help silence the beeps and squeaks of your phone’s notifications.

  1. Silence your ringer.  On iPhone, toggle the physical switch to vibrate.  On iPad, press the Mute icon from the Control Center.
  2. Enable Do Not Disturb.
  3. Enable Airplane Mode.

How does the oscillator work?

The oscillator feature pans the sounds back and forth by shifting the balance between the left and right speakers (similar to a desk fan oscillating left and right). The free version is limited to one hour of oscillation at a time. Use the in-app purchase to get unlimited oscillation.

How does the Fader work?

The fader causes the sound to fade out gradually over the course of one hour (or less depending on your choice).  The free version is limited to a one-minute fader.  Use the in-app purchase to get access to the one hour fader.

How can I contact you?

Use our contact form here or from within the app navigate to Settings, and scroll down to the bottom and select Email Us.